| Eurocopter opens a second Customer Service Centre (CSC) in Hong Kong |
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The daily operations of CSC Asia-Pacific will be managed by “Helicopter CSC Limited” together with 12 local professionals.
Mr.
Derek Sharples, Eurocopter’s Vice-President Customer Support states at
this occasion, “The setting up of this Customer Service Centre in Hong
Kong and the choice to entrust its operations to a dedicated local team
is perfectly in-line with Eurocopter’s global service strategy,
focussing on proximity to our customers, innovative services and
information management. Eurocopter’s strength has always resided in its
ability to tap into local expertise and resources and adapt to the
different business, cultural and social practices of each country. The
presence of CSC Asia-Pacific will enhance our existing network of 7
subsidiaries in Asia Pacific and assist them in responding to
customers’ queries more efficiently.”
CSC Asia-Pacific will
gradually take over all the customer’s calls in Asia-Pacific from the
CSC in France. As in Europe, CSC Asia-Pacific will attend to customers’
queries using the same tools and information systems. Customers’
queries range from requests pertaining to urgent parts for AOG
(Aircraft on Ground) situations to the management of PBH (Parts by
Hour) contracts and warranty claims.
CSC Asia-Pacific is
supported locally by a logistics warehouse thanks to which the centre
can directly handle about 70% of the routine spare and AOG requests in
Asia Pacific. As for PBH parts, CSC Asia Pacific will handle between
80-90% of the requests directly by mid 2009.
Complex technical
customer queries will be passed on to technical specialists based in
CSC Asia-Pacific. Should customers require on-site technical
assistance, engineers from Eurocopter‘s subsidiaries will be despatched
to resolve the problem in the shortest time possible.
As in
Europe, the goal of CSC Asia Pacific is not only to answer customers’
questions in a single telephone call but also to be reactive, reliable
and to quickly follow up on all the information relating to the
customers’ requests.
With the presence of this CSC Asia Pacific
in Hong Kong, Eurocopter has taken another step in its worldwide
deployment of Global Service Strategy providing its customers with
quality support and services round the clock.
About Eurocopter
Established
in 1992, the Franco-German-Spanish Eurocopter Group is a Division of
EADS, a world leader in aerospace, defence and related services. The
Eurocopter Group employs approx. 15,600 people. In 2008, Eurocopter
confirmed its position as the world’s No. 1 helicopter manufacturer in
the civil and parapublic market, with a turnover of 4.5 billion Euros,
orders for 715 new helicopters, and a 53 percent market share in the
civil and parapublic sectors. Overall, the Group’s products account for
30 percent of the total world helicopter fleet. Its strong worldwide
presence is ensured by its 18 subsidiaries on five continents, along
with a dense network of distributors, certified agents and maintenance
centres. More than 10,000 Eurocopter helicopters are currently in
service with over 2,800 customers in more than 140 countries.
Eurocopter offers the largest civil and military helicopter range in
the world.
For more information, please contact:
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| Pek-Kee Sum |
| Friday, 20 February 2009 |
| http://www.eurocopter.com/publications/FO/scripts/newsFO_complet.php?lang=EN&news_id=588 |